SARVIQ
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Terms of Service

Last revised & effective: September 25, 2026

1. Acceptance of Terms

By accessing, registering for, or using the SARVIQ platform ("SARVIQ", "we", "our", or "us"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you possess the authority to bind such entity.

2. Description of Platform & Free Trial

SARVIQ provides an intelligent enterprise platform for automated call telemetry, AI-assisted disposition recording, real-time IVR workflow management, and unified workspace reporting.

Free Trial: SARVIQ provides prospective accounts access to a free evaluation trial ("Join for free trial"). Trial accounts are granted access to core disposition and reporting capabilities for evaluation purposes. Free trial services are provided on an "as-is" basis and may be upgraded or transitioned to a commercial subscription plan.

3. Account Registration & Google Authentication

You may register and access SARVIQ using email and password or via authorized Single Sign-On providers (including Google Sign-In). You agree to provide accurate, current, and complete account details. You are solely responsible for safeguarding your credentials and for all activities that occur under your account.

4. Acceptable Use Policy

When utilizing SARVIQ, you agree not to:

  • Violate any local, national, or international telecommunications or data privacy laws.
  • Attempt to reverse engineer, decompile, or extract the source code of the SARVIQ platform.
  • Interfere with, disrupt, or burden the servers or network infrastructure powering the service.
  • Use automated bots, spiders, or scrapers to extract call telemetry or confidential records without authorization.

5. Intellectual Property & Customer Data

You retain full ownership of all customer call records, client lists, notes, and telemetry data ingested into SARVIQ ("Customer Data"). SARVIQ and its licensors retain all right, title, and interest in and to the platform software, algorithms, interfaces, and branding marks.

6. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall SARVIQ or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising out of or related to your use of the platform.

7. Contact & Inquiries

If you have any questions or require legal clarifications regarding these Terms of Service, please contact our administrative team at legal@sarviq.com.

Privacy Policy

Last revised & effective: September 25, 2026

1. Overview & Commitment

SARVIQ respects your privacy and is dedicated to protecting personal information. This Privacy Policy outlines our standards regarding the collection, handling, storage, and protection of information when you interact with our unified workspace.

2. Information We Collect

We collect information necessary to deliver, secure, and personalize our communication and reporting services:

  • Account Information: Name, work email address, user ID, role, and hashed passwords.
  • Single Sign-On (Google Sign-In): When you authenticate or verify your account using Google, we receive your verified Google email address, display name, and avatar picture.
  • Operational Telemetry: Log timestamps, disposition notes, call duration metrics, and session audit trails.

3. Google API Services User Data Compliance

SARVIQ's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements:

  • We strictly use Google profile and email verification to authenticate users and verify identity.
  • We do NOT sell user data to any third party.
  • We do NOT use or transfer Google user data for serving personalized advertising.
  • We do NOT use Google user data to train generalized AI or machine learning models.

4. Data Storage & Security Standards

We deploy robust security safeguards, including TLS 1.3 transport encryption, AES-256 database protection, salted password hashing, and role-based access control (RBAC). Only authenticated and authorized workspace members can access call records and disposition logs.

5. Data Retention & Deletion

We retain operational records for as long as your workspace account remains active or as required by regulatory compliance. You may request account deletion or data export at any time by contacting your master administrator or our security desk.

6. Privacy Contact

For privacy queries, data access requests, or regulatory questions, reach our Data Protection Officer at privacy@sarviq.com.